Policy placeholder
Replace this page with your own refund and cancellation rules before going live. Add your business policy for duplicate charges, service issues, failed payments, and plan cancellations here.
Refund & Cancellation Policy
This is a placeholder policy page. Replace the wording below with your own refund and cancellation rules before launch.
Refund eligibility
Add your eligibility rules for refunds, chargebacks, and service credit requests. Keep the wording specific to your business, payment provider, and subscription terms.
Cancellations
Explain how customers cancel a subscription or credit pack, when access ends, and whether any prorated credit or partial refund is available.
Payment failures
Document how failed or pending Razorpay transactions are handled, whether the user receives a retry option, and what support ticket steps are required.
Support process
Provide your support email or contact route for refund requests and include the expected response time. Keep this placeholder easy to update later.